Privacy Policy
Privacy Policy
Last update: Feb. 27 2026
Website: banyaforrest.com
Business: Banya Forrest ("we", "us", "our")
1. Who we are
Controller: Banya Forrest LLC trading as Banya Forrest
Address: Shop 1/2, Bluewaters Residences 1, Bluewaters Island, Marsa, Dubai, UAE
Email: info@banyaforrest.com
2. What we collect
A. Information you provide
Identity & contact: name, email, phone number.
Bookings & memberships: booking details, membership details, preferences, notes you choose to share.
Payments: payment status, transaction identifiers, invoices/receipts (we do not store full card details).
Communications: messages you send us via forms or email.
B. Information collected automatically
Device & usage data: IP address, browser/device type, pages visited, clicks, referral source, approximate location (city/country).
Cookies & similar technologies: see Section 7.
C. On-site (if applicable)
CCTV for safety and security at our venue.
3. Why we use your data
We use personal data to:
Provide and manage bookings and memberships.
Take and reconcile payments.
Send service communications (confirmations, changes, support replies).
Send marketing emails (only where permitted and based on your choices).
Run analytics, measure marketing performance, and improve the website.
Maintain safety and security (CCTV).
Comply with legal obligations (accounting/tax).
4. Legal bases (where required)
We process data based on:
Contract (to provide bookings/memberships/services).
Consent (marketing emails where required; non-essential cookies/pixels).
Legitimate interests (security, fraud prevention, website improvement).
Legal obligation (tax/accounting and other compliance).
5. Who we share data with
We share personal data only as needed with:
Booking provider: Try.be (to manage reservations/memberships and related communications).
Payment processing: Stripe (integrated within Try.be) to process card payments securely. We do not receive or store full card numbers; these are handled by Stripe.
Email marketing provider: Mailchimp (to send newsletters/marketing campaigns and manage subscriber lists).
Website/IT providers (hosting, maintenance, security).
Analytics and advertising partners (pixels, conversion tracking, performance measurement) where enabled via cookies/consent.
Professional advisors and authorities where required by law.
We do not sell your personal data.
6. International transfers
Some service providers may process data outside the UAE. Where required, we use contractual and technical safeguards to protect data and only transfer where permitted by applicable law.
7. Cookies & pixels
We use cookies and pixels for:
Essential: core functionality and security.
Analytics: understand site usage and performance.
Marketing: measure ad performance and improve targeting (conversion tracking/pixels).
You can manage your choices using our cookie banner and [Cookie Settings link]. Disabling non-essential cookies may limit analytics and ad measurement.
8. Email marketing
We send marketing emails via Mailchimp.
You can opt out anytime via unsubscribe in any marketing email. Service emails (booking confirmations and important updates) may still be sent.
We do not send SMS or WhatsApp marketing.
9. Data retention
We keep data only as long as needed for the purposes above:
Bookings/membership records and invoices: [e.g., 5–7 years] for accounting/tax.
Payment records: retained as required for accounting, chargeback handling, and fraud prevention (payment card details are handled by Stripe).
Marketing subscriber data: until you unsubscribe (plus a suppression record so we don’t re-add you by mistake).
Website analytics data: [e.g., 14–26 months] depending on settings.
CCTV: [e.g., 14–60 days] unless required for an investigation.
10. Security
We use reasonable safeguards (access controls, secure providers, and internal controls) to protect personal data.
11. Your rights
Depending on applicable law, you may request:
Access, correction, deletion,
Restriction or objection to certain processing,
Withdrawal of consent (for consent-based processing, like cookies/marketing).
To make a request, email info@banyaforrest.com. We may verify your identity.
12. Children
Our website and services are not intended for children under [16/18] and we do not knowingly collect their data.
13. Third-party links
Our site may link to third-party websites. Their privacy practices are separate from ours.
14. Changes
We may update this policy. We’ll post the latest version here and update the effective date.
15. Contact
Email: info@banyaforrest.com
Address: Shop 1/2, Bluewaters Residences 1, Bluewaters Island, Marsa, Dubai, UAE
